At acr365, protecting the privacy and personal data of our players is a foundational commitment. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and what rights you hold as a registered user of the acr365 platform. Please read this document carefully.
Your Data, Our Responsibility
All data transmitted between your device and acr365 servers is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text across any network connection.
acr365 does not sell, rent, or trade your personal data to third-party marketing companies. Your information is used exclusively to deliver platform services, verify your identity, and improve your experience on acr365.
As an acr365 player, you have the right to access, correct, or request deletion of your personal data at any time. Submit a data request by contacting our support team and we will respond within the timeframes set out in this policy.
Personal data is stored on secured servers with strict access controls. Only authorised acr365 personnel and verified service partners have access to player data, and only to the extent necessary to deliver their designated service.
acr365 uses cookies and similar tracking technologies strictly for platform functionality, session management, and performance analytics. We do not use cookies to serve third-party advertising without your knowledge.
Marketing emails and promotional notifications from acr365 are optional. You may opt out of non-essential communications at any time through your account settings or by contacting our support team directly.
Important Notice: This Privacy Policy describes how acr365 ("we", "us", "our") collects, uses, stores, and protects the personal information of individuals ("you", "your") who access or use the acr365 platform at acr365.net. By registering an account or using the platform, you confirm that you have read and understood this Privacy Policy. This document is effective as of 1 January 2026. acr365 is an adults-only platform — players must be 18 years of age or older. 18+
1.1 acr365 is committed to protecting the privacy of all users who interact with its platform. We understand that your personal data is sensitive, and we take our obligations as a data handler seriously. This Privacy Policy has been drafted to give you a clear and complete picture of our data practices.
1.2 This policy applies to all personal data collected through the acr365 website (acr365.net), mobile browser interface, account registration and verification processes, deposit and withdrawal transactions, customer support interactions, and any other service channels operated by acr365.
1.3 This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall framework governing your relationship with acr365. Together, these documents establish the full scope of your rights and our obligations.
1.4 If you do not agree with the data practices described in this Privacy Policy, you should not register for or continue using the acr365 platform. For questions or concerns, please contact us at [email protected].
2.1 acr365 collects personal data in several categories depending on how you interact with the platform. The categories are described below.
When you create an acr365 account, we collect: full name, date of birth, gender, nationality, residential address (including city, district, and postal code), mobile phone number, and email address. This information is required to create and verify your account identity.
To comply with our know-your-customer (KYC) and anti-money laundering (AML) obligations, we may request copies of government-issued identification documents such as a National ID card, passport, or driving licence, as well as proof of address documents such as a utility bill or bank statement issued within the last three months.
When you make deposits or request withdrawals, we collect transaction records including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), the mobile number or account identifier associated with the payment method, transaction amounts in Bangladeshi Taka (BDT / ৳), and timestamps of all financial activity. We do not store full payment card numbers on our servers.
As you use acr365, we automatically collect technical and behavioural data, including: IP address, device type and operating system, browser type and version, pages visited, games played, bet history, session duration, and in-platform navigation patterns. This data is used to improve platform performance, detect fraud, and personalise your experience.
If you contact acr365 via email or the support system, we retain records of those communications, including the content of messages and any attachments provided. This data is used to manage and resolve your queries and to maintain a record of our support interactions.
acr365 uses cookies, web beacons, and similar tracking technologies to maintain session state, remember your preferences, and gather anonymised analytics. Please refer to Section 7 of this policy for full details on our cookie practices.
Data Minimisation Principle: acr365 collects only the personal data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or beyond what is needed to deliver our services safely and compliantly.
3.1 acr365 uses the personal data we collect for the following specific purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity data, contact data | Contract performance |
| Identity verification (KYC) | Identity data, verification documents | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Fraud detection and AML compliance | Financial data, usage data, IP address | Legal obligation / Legitimate interest |
| Customer support | Communications data, identity data | Contract performance |
| Platform analytics and improvement | Usage data, cookies data | Legitimate interest |
| Responsible gaming monitoring | Usage data, financial data | Legal obligation / Legitimate interest |
| Promotional communications (opt-in) | Contact data, usage data | Consent |
3.2 acr365 will not use your personal data for any purpose materially different from those listed above without first obtaining your explicit consent or establishing a fresh lawful basis for the new processing activity.
3.3 Where acr365 processes your data on the basis of legitimate interest, we have conducted a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms.
4.1 acr365 processes personal data only where a valid legal basis exists. The primary legal bases we rely on are:
5.1 acr365 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing purposes. We share personal data only in the circumstances described below.
We share data with trusted third-party service providers who assist in delivering the acr365 platform, including payment processors (bKash, Nagad, Rocket, Upay), identity verification services, cloud hosting providers, fraud detection services, and customer support tools. All such providers are bound by data processing agreements that restrict their use of your data to the services they provide to acr365.
When you play games on acr365, technical session data may be shared with the relevant game provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, or Spribe) to facilitate gameplay, record results, and process winnings. Game providers handle this data in accordance with their own privacy and data security standards.
acr365 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or regulatory directive. We will notify you of such disclosure where permitted by law.
In the event of a merger, acquisition, or sale of all or part of acr365's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to your data controller.
5.2 In all cases, acr365 ensures that data shared with third parties is limited to what is strictly necessary and is protected by appropriate contractual safeguards.
6.1 acr365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply as a general guide:
6.2 Where personal data is no longer required, acr365 will securely delete or anonymise it in accordance with our internal data disposal procedures.
7.1 acr365 uses cookies and similar technologies (including web beacons and local storage objects) to operate the platform effectively and to understand how users interact with our services. The cookies we use fall into the following categories:
7.2 You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the acr365 platform, including account login and transaction processing.
8.1 As a user of the acr365 platform, you hold the following rights in relation to your personal data:
8.2 To exercise any of the above rights, please contact us at [email protected]. We will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.
9.1 The acr365 platform is strictly intended for adults aged 18 and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. 18+
9.2 If acr365 discovers or is notified that personal data has been collected from a person under the age of 18, we will immediately suspend the associated account, delete the relevant data, and take appropriate steps to prevent further access by that individual.
9.3 If you believe that a minor has accessed or registered on the acr365 platform, please notify us immediately at [email protected] so that we may investigate and take appropriate action without delay.
10.1 acr365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
10.2 While acr365 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us promptly of any suspected unauthorised access to your account.
11.1 The acr365 platform may reference or interact with third-party service providers such as payment processors and game studios. These third parties operate their own platforms and privacy policies that are independent of acr365. acr365 is not responsible for the privacy practices or data security standards of third-party providers.
11.2 We encourage you to review the privacy policies of any third-party service you interact with in connection with your acr365 account, particularly payment service providers such as bKash, Nagad, and Rocket.
12.1 acr365 primarily processes and stores data in secure data centres. In some cases, personal data may be transferred to or processed by service providers located outside Bangladesh, including cloud hosting providers and game studios operating internationally.
12.2 Where such transfers occur, acr365 ensures that appropriate safeguards are in place to protect your data, including contractual clauses requiring the recipient to apply data protection standards equivalent to those described in this Privacy Policy.
12.3 By using the acr365 platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where necessary for the delivery of platform services, subject to the safeguards described above.
13.1 acr365 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When material changes are made, we will post the updated policy on this page with a revised effective date and, where appropriate, notify registered players by email.
13.2 The effective date at the top of this policy indicates when the current version was last updated. We encourage you to review this page periodically to remain informed about how we handle your personal data.
13.3 Your continued use of the acr365 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue use of the platform and request account closure.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data acr365 holds about you, please contact our data support team using the details below:
14.2 We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within thirty (30) days. Where a request involves complex data retrieval or deletion, we will keep you informed of progress throughout the process.
Last Updated: 1 January 2026. This Privacy Policy is written in English and governs the data relationship between acr365 and all registered players. In the event of any ambiguity or dispute regarding interpretation, the English-language version of this document shall prevail. acr365 is committed to fair, transparent, and responsible handling of your personal information. 18+
Now that you understand how acr365 safeguards your data, explore our full range of cricket betting, slots, and live casino games — all secured by the privacy practices described in this policy.